Privacy policy

Information on the Processing of Personal Data

Take some time to read our Notice and learn how we handle your personal data

A few words about us

Our company, under the name «N1-CASINO.» and headquartered at 112 Athens Street, Athens (hereinafter and for the sake of brevity: «N1-CASINO.»), is responsible under the applicable legislation for the processing of your personal data in the context of the provision of Internet gambling services (hereinafter and for the sake of brevity: the«Gambling«) and specifically through the N1-CASINO Internet Points using mobile or non-mobile devices and the use of any means that modern technology may offer in the future.

The protection of your personal data is very important to us. The Company has implemented all reasonable technical and organizational security measures to protect your personal data collected through its Internet Points against unauthorized access, misuse, loss or destruction.

This Notice is intended to inform you about the type of personal data we collect about you, the way and purposes for which we collect it, the third parties with whom we share this data, as well as the rights you have, in compliance with the applicable legislation on the protection of personal data and in particular Law 4624/2019 and the EU Regulation 2016/679 «on the protection of natural persons with regard to the processing of personal data and on the free movement of such data».

Categories of Personal Data We Collect and Process

When you browse the N1-CASINO Sites, when you register for the services provided through the Sites and when you participate in these games, N1-CASINO collects personal data about you. In particular:

• Identifying information, such as: full name, date of birth, home address, identity card or passport number.
• Contact details, such as: e-mail address, mobile phone number.
• Information about the Player’s Account activity, such as: available balance, deposits, withdrawals, details of payment instruments (e.g. IBAN, cards) used by the player to deposit the entry fee or withdraw winnings. It is clarified that this information, to the extent that it is stored by the Company, will be available to the Customer to whom it relates via the Player’s online Player Account.
• Information relating to your gaming behaviour, your browsing of the websites through which gaming is provided and your use of the Mobile App such as: website usage preferences, software bug reports, location data, information collected through cookies, time and date of login, IP addresses.
• Other information that may contain personal data, such as: submitting complaints or comments about the services provided, for which a record of recorded conversations with our call centre and a record of electronic written communication (e-mails, chat sessions) is kept.

Why we collect Personal Data

The above information and personal data collected by N1-CASINO. from its Players and/or third parties will be stored in the databases of N1-CASINO. and on its servers always in accordance with the provisions of the applicable legislation and in particular those on the protection of the confidentiality of communications and the protection of individuals from the processing of personal data.

The legal basis as well as the purposes of the processing are the following:

1. Processing necessary for the performance of the terms of the contractual relationship between us and the provision of the Gambling Services to you. In this context, we process your data for the following purposes:

• For the creation, operation and management of the relevant Player Account, in accordance with the terms of the Membership Agreement.
• For the administration of bets and entries in other Gambling Games and the processing of transactions made through the Online Points , including payments.
• To communicate with account holders in order to inform them of outstanding issues or additional documents required for account identification, issues relating to the operation of the account or significant service changes and changes to the Terms of Use (including the Privacy Notice)

1. Processing necessary to comply with our legal obligations. In this context, we process your information for the following purposes:

• For N1-CASINO. to comply with the applicable legal framework in force from time to time and in particular the provisions regulating the internet gambling market in Greece, including the provisions relating to Responsible Gaming.
• To carry out necessary security checks, verification of means of payment and/or withdrawal of winnings, verification of identity details and verification of the age of the Customers through the checking of identification documents and use of contact details to verify that they actually belong to you.
• To monitor transactions in order to prevent or verify any cases of fraud, irregular betting, money laundering, sports integrity issues, etc.

1. Processing necessary for the purposes of the legitimate interests we pursue, in particular:

• For the improvement and business development of the Gambling services provided through the Sites, through the use of aggregated data on the use of the Internet Sites. Also for the best possible service to N1-CASINO’s Customers, in particular through the identification of the player when calling the customer service centre, so that he receives priority service and the representative serving him has the full picture of his electronic account immediately available. In the context of these purely internal management purposes, a player profile (categorisation into tiers based on elements of gaming behaviour) is created with automated processing, but without producing any significant results for the player.
• To carry out market surveys that allow us to be informed by you about your experience as a player and to improve our services based on your responses.
• To provide evidence as to the transactions made through the processing of recorded verbal or written (electronic and/or paper) communication.
• In particular, the mobile phone number provided by the user will also be used to inform the user immediately, in the event that actions of his/her electronic account are detected that give rise to reasonable suspicions of unauthorized use or fraud, without the above constituting an obligation on the part of N1-CASINO to detect any unauthorized use or suspicious transactions.

1. Processing based on your own, Specific consent, which you provide by selecting the relevant field when you register or subsequently. If you wish, the company will process your personal data for the following purposes:

• To understand your preferences based on your playing behaviour, in order to send you exclusive offers consistent with your preferences, Bonus / Free bets depending on your playing behaviour, to inform you of the points you have collected from your participation in loyalty programs, as well as the rewards / gifts you are entitled to.

To send you commercial communications from OPAP Group companies, such as updates, news and promotional messages about their companies and services. In particular, if you select this field, you will receive commercial communications from the OPAP Group companies that offer gambling (N1-CASINO, Greek Lotteries S.A., Hippodromies S.A.) and from other Group companies (TORA Wallet S.A., TORA Direct S.A.).

The means we will use for our communication are those you choose when you provide your consent.

• If you give your consent to the use of technologies such as cookies on your device, through the special field on the Group’s website you are browsing, information about you is automatically collected to offer you personalised navigation, for the analysis of our traffic, as well as for commercial use by us and our partners.

In any case, you reserve the right to withdraw this specific consent to the processing of your personal data for all or some of these purposes at any time through the «Settings» section of your online account or by selecting the relevant link to stop sending messages, included in the promotional messages you receive or through the specific cookie consent withdrawal field that you will find at the bottom of the Cookies Policy of the Web Point you use. In this case, the company will cease any processing based on your consent, without prejudice to the lawfulness of the processing based on consent prior to its withdrawal or the other processing described under items i-iii. Similarly, through the «Settings» section you may at any time also modify your choices as to the communication channels we use to communicate with you for advertising/promotional purposes.

Recipients

The processing of your personal data in the context of the provision of Gambling services is carried out by competent, duly authorised employees of N1-CASINO. Recipients of personal data are third parties involved in making payments or collecting winnings from you (financial institutions or payment service providers) for the purpose of completing transactions and/or for the purpose of identifying the player and the means of payment, our partners acting on our behalf (Processors) , such as call centre service providers, providers of information systems through which the Gambling services are provided, agents of N1-CASINO stores., to the extent necessary for your convenience and the provision of our services. Our company undertakes that its agents are under its control and act only on its instructions, are specifically authorised for this purpose and are fully bound by the confidentiality and obligations provided for in the legislation regarding the collection and processing of the aforementioned data.
In addition, in the context of your use of the Group’s online websites, applications and other Internet Sites, through tools such as cookies, your data is also transmitted to technology providers that support the operation of these tools, for purposes of navigation security, storage of display preferences, traffic analysis and measurement of referrals from partners, as well as commercial use by us and our partners. Your data may be transferred outside the EU by these providers. For more information on the name of the respective providers and the relevant purposes, please consult the Cookies Policy of the respective Website.

Finally, we must inform you that our company may disclose your data to the competent administrative or judicial authorities to the extent required by the applicable legal and regulatory framework, upon request or if otherwise entitled or required to report such data.

Retention period

Your personal data relating to your identity verification data, as well as information relating to transactions established through the Online Points (including correspondence history) will be retained for ten (10) years from the time of their establishment and in any case for five (5) years from the termination of the customer relationship. With regard to the retention period of cookie data, please consult the detailed time intervals indicated in the Cookie Policy of the Web Site you are using.

Your rights

You have the right of access, i.e. the right to be informed, at your request, whether or not your personal data is being processed and, on the other hand, to receive further information on the processing carried out. In addition, you have the right to request the rectification of inaccurate personal data or the completion of such data, and, subject to the conditions laid down by law, to exercise the right to erasure, the right to restriction of processing, the right to data portability and the right to object to the processing of your data.

In the event of exercising the rights of rectification, erasure and restriction of your data, these requests will also be transmitted to the third party recipients to whom the data were disclosed in the context of the provision of gambling services.

Finally, you are obliged to inform N1-CASINO. in a timely manner of any change in the information you provided during your registration and the opening of your online account.

Disclaimer

Our services are not directed to persons under the age of twenty-one (21) and therefore we do not process personal data of minors. Any person who provides their information to us through any of our services represents that they are over twenty-one (21) years of age.
We assume no responsibility or liability for practices, actions or policies outside of our control.

This Privacy Notice may be amended from time to time. We will ensure that we notify you of any material modification, but in any event we invite you to periodically visit the N1-CASINO. webpages, where the most up-to-date Privacy Notice will be posted.

Our Commitments

We undertake to keep your data up to date and accurate, to store and delete them securely, not to collect and keep data that is not necessary for us, to protect your data from loss, misuse, unauthorized access or disclosure and generally to ensure that appropriate technical and organizational measures are in place to protect them.

Contact details

For any request related to the processing of your data in the context of the provision of Gambling services through the N1-CASINO Sites, as well as if you find that we have not complied with the principles contained in this Privacy Notice, please contact the N1-CASINO Privacy Officer as soon as possible using the following contact details: Website: www.N1-casino.gr | Postal address: 112 Athinon Avenue, 10442 Athens | Telephone: +30 210 5498888 | Email: [email protected]